Return Policy
We value your satisfaction and strive to provide you with the highest quality products and services. Please review our refund policy carefully:
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Refund Eligibility:
Refunds are only available for requests made within 30 days from the date of placing the order. Requests submitted beyond this timeframe will not be eligible for a refund. -
Conditions for Refunds:
- The product must be unused, undamaged, and in its original condition.
- Proof of purchase, such as an order confirmation or receipt, is required.
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Non-Refundable Items:
- Items marked as "Final Sale" or "Non-Refundable" at the time of purchase.
- Customized or personalized products.
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Refund Process:
- Refund requests must be submitted via email at Info.Fitgenuity@gmail.com.
- Approved refunds will be processed within 14 business days and issued to the original payment method.
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Exclusions:
- Refunds are not available for items damaged due to misuse or unauthorized alterations.
- Digital products, downloads, and subscriptions are non-refundable unless otherwise stated.
By placing an order with us, you agree to the terms of this refund policy. If you have any questions or need further assistance, please contact our customer support team at Info.Fitgenuity@gmail.com